Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Aurelia & Rose Charleston, reachable at Info@Aureliarosecharleston.com.

1. Applicability

By placing an order on our website, you agree to these Terms and Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every reasonable effort to ensure that our products are described as accurately as possible and that all information on our website is current and correct.

However:

• Colors may vary slightly depending on your screen, device, and display settings
• Minor differences in appearance, packaging, or finish may occur
• Typographical errors, pricing errors, product description errors, and other inaccuracies may occasionally occur

No rights may be derived from obvious errors, mistakes, or inaccuracies on the website.

We reserve the right to correct any errors, update product information, adjust pricing, or cancel orders affected by incorrect information at any time.

3. Orders and Payment

Orders will only be processed after full payment has been received and successfully authorized.

Available payment methods may vary depending on your location, device, and checkout options. Aurelia & Rose Charleston may offer payment through major card providers and digital payment methods available in the United States, including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

Customers are responsible for ensuring that the selected payment method is available and valid at the time of purchase.

If payment authorization fails, the order will not be processed.

4. Processing and Delivery

Estimated order processing time: 1 to 3 business days.

Estimated shipping time after processing: 1 to 7 business days depending on destination, carrier availability, and operational conditions.

Orders may be fulfilled and shipped directly from our supplier or fulfillment partner.

Any delivery timeframes provided on the website, in emails, or at checkout are estimates only and are not guaranteed delivery deadlines.

Delays caused by high order volume, holidays, customs clearance, carrier disruptions, weather conditions, operational issues, or events beyond our control do not entitle the customer to cancellation, refund, or compensation solely due to delay.

5. Returns and Cancellations

Please refer to our separate Return Policy for all return conditions and procedures.

Orders cannot be cancelled once they have been placed and entered processing.

A refund request, dispute, or chargeback should not be initiated before the order has been delivered and the customer has first contacted us to seek a resolution.

6. Limitation of Liability

Aurelia & Rose Charleston is not responsible for loss, delay, theft, or damage occurring after delivery has been confirmed by the carrier to the shipping address provided by the customer.

Customers are responsible for ensuring that all shipping information is correct before completing the order.

Our total liability, under any circumstances, shall be limited to the purchase price paid for the specific product giving rise to the claim.

We are not liable for indirect, incidental, consequential, or special damages, including but not limited to loss of use, loss of profits, loss of opportunity, or disappointment arising from the purchase, delivery, or use of our products, except where such limitation is prohibited by law.

7. Intellectual Property

All content on the Aurelia & Rose Charleston website, including but not limited to text, images, logos, branding, product descriptions, graphics, layout, design, and other materials, is the property of Aurelia & Rose Charleston or its licensors and may not be copied, reproduced, distributed, modified, published, or used without prior written permission.

8. Complaints Procedure

Complaints can be submitted in writing by email to Info@Aureliarosecharleston.com.

We aim to respond to complaints within 5 business days.

If your complaint relates to size, fit, quality, damage, or a product issue, you must include clear photos and a written description of the problem so that we can properly review your case.

9. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction from which Aurelia & Rose Charleston operates, without prejudice to any mandatory consumer protection rights that may apply under the laws of your place of residence.

Any disputes arising from or relating to the use of the website, a purchase, or these Terms and Conditions shall be submitted to the competent court of the applicable jurisdiction, unless mandatory law provides otherwise.