Shipping & Delivery Policy

We aim to deliver your order as quickly and accurately as possible. Below you will find all important information about our shipping and delivery policy.

1. Processing Time

Orders are typically processed within 1 to 3 business days.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Delivery Time

After processing, the average shipping time is 1 to 7 business days, depending on your location, carrier conditions, and delivery destination.

Please note that shipping may be delayed during busy periods, holidays, severe weather, customs procedures, carrier disruptions, or other circumstances beyond our control.

All delivery times shown on our website, at checkout, or in emails are estimates only and are not guaranteed.

3. Shipping Method and Fulfillment Origin

To reduce waste and avoid unnecessary overproduction, Aurelia & Rose Charleston may ship products directly from a supplier or fulfillment partner.

Depending on the item, destination, and availability, orders may be shipped from international fulfillment locations, including China.

Shipping may be handled by UPS or other logistics partners used to complete final delivery.

Depending on the destination country and applicable laws, customs duties, import taxes, or additional charges may apply and remain the responsibility of the customer unless otherwise stated.

4. Shipping Costs

Shipping costs, if applicable, are displayed at checkout and may vary depending on destination, package weight, order value, and shipping method selected.

5. Tracking and Customer Responsibility

The customer is responsible for monitoring the tracking information provided after shipment.

Tracking details are sent by email and may also be accessible through any tracking page or order tracking feature available on our website.

The customer is responsible for following the shipment, including checking whether the package will be delivered to the home address, left in a safe place, or redirected to a pickup point or local carrier location.

If a package is held at a pickup point or requires customer action for delivery, it is the customer’s responsibility to collect the package or follow the carrier’s instructions.

If your delivery takes longer than expected or there appears to be an issue with your shipment, please contact us first at Info@Aureliarosecharleston.com before opening a chargeback, payment dispute, or refund request.

6. Delivery Responsibility

If tracking information shows that the package has been delivered to the shipping address provided by the customer, or otherwise successfully delivered according to the carrier’s delivery records, Aurelia & Rose Charleston is not responsible for loss, theft, or non-receipt after delivery.

Customers must ensure that the shipping address entered at checkout is complete and accurate.

If you notice an address error, you must contact us within 24 hours of placing your order at Info@Aureliarosecharleston.com.

Once an order has been processed or shipped, we may no longer be able to change the shipping address.