Privacy policy

This Privacy Policy applies to all services provided by Aurelia & Rose Charleston, available through Info@Aureliarosecharleston.com.

Aurelia & Rose Charleston respects the privacy of its customers and handles the personal information you provide to us confidentially and in accordance with applicable privacy laws.

1. Information We Collect

We collect personal information that you provide to us when placing an order, creating an account, subscribing to our newsletter, or contacting our customer service team, including:

• Full name
• Shipping and billing address
• Email address
• Phone number
• Payment information, processed securely through our payment providers and not stored on our own servers
• IP address and device/browser information
• Order and transaction history
• Information about your activity and behavior on our website through cookies and similar technologies

2. Purposes of Processing

We use your personal information for the following purposes:

• Processing, shipping, and billing your orders
• Providing customer service and support
• Sending order updates, shipping updates, tracking information, and relevant service communications
• Improving our services, website, customer experience, and product selection
• Preventing and detecting fraud, misuse, chargebacks, and unauthorized activity
• Sending marketing communications only where permitted by law or where you have provided consent

3. Legal Bases for Processing

We process your personal information based on the following legal grounds:

• The performance of a contract, such as processing and fulfilling your order
• Your consent, for example when subscribing to marketing communications
• Compliance with legal obligations, such as tax and accounting requirements
• Our legitimate interests, including fraud prevention, website improvement, customer support, business analytics, and protecting our business from misuse

4. Sharing Information With Third Parties

We only share your information with third parties when necessary to provide our services, process your order, operate our website, or comply with legal obligations. These third parties may include:

• Payment providers, including major credit card processors and supported digital payment methods such as Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay
• Shipping and delivery partners, including UPS and related local delivery partners
• Suppliers and fulfillment partners involved in processing, preparing, and shipping your order
• Website hosting, analytics, email, marketing, fraud prevention, and customer service providers
• Government authorities, regulators, or legal parties where required by law

We do not sell your personal information to third parties.

Because some order processing, fulfillment, or technical services may involve service providers outside the United States, your information may be transferred to and processed in other countries. Where required, we take appropriate measures to protect your personal information.

5. Data Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, including order fulfillment, customer service, fraud prevention, legal compliance, tax, accounting, and business record requirements.

Certain order, billing, and transaction records may be retained for the period required by applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze visitor behavior, personalize the shopping experience, and support advertising and marketing activities.

Cookies may be used for:

• Website functionality
• Cart and checkout operation
• Analytics and performance tracking
• Marketing and advertising
• Fraud prevention and security

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

7. Security

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

All payments are processed through secure payment providers using encrypted connections. Aurelia & Rose Charleston does not store full credit card details on its own servers.

8. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent for marketing communications
• Request a copy of your personal information
• Opt out of certain data sharing or targeted advertising where applicable

To exercise these rights, please contact us at Info@Aureliarosecharleston.com.

We may need to verify your identity before processing your request.

9. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you emails about new arrivals, promotions, discounts, and updates from Aurelia & Rose Charleston.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at Info@Aureliarosecharleston.com.

10. Children’s Privacy

Our website and services are intended for adults and are not directed at children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Aurelia & Rose Charleston
Email: Info@Aureliarosecharleston.com